Latest Entries

What is It that User Experience People Really Do?

The user experience and interaction design field is vast and varied. Some people who practice UX are the more content organization focused information architect type. Others represent the tactical interaction designer type, with skills to illustrate ideas in wireframes, build prototypes, and often also do visual design comps, and/or code. Another group of UX people,...

Agile Development and Lean UX, How Do They Work Together?

Over six months ago I chose to take up the offer for a UX/IxD director role at a software startup. It’s been an interesting experience, and along the way, I’ve done a couple of lunch and learn sessions with the team to discuss our process and how to introduce a stronger planning and design phase...

Thank you, Helsinki and Slush

As I write this post, I’m still on my way home from Helsinki, Finland, where I attended the Slush conference for startups and investors on Wednesday and Thursday. Over the two days I met a ton of interesting people, had great discussions about design, UXD, IxD and their role in startup culture. There were over...

Six Years

Today it’s been exactly six years since I wrote the first post in this blog. Today I’m at Slush, a major startup conference in Helsinki, and will take a quick moment to celebrate the anniversary over a glass of wine later tonight. Thank you to all those who have commented on my posts, tweeted, and...
Heading to Slush

Heading to Slush

I’m excited to announce that I’ve been invited to speak at Slush, Northern Europe’s leading conference for startups and investors in Helsinki, Finland on November 21-22. My presentation will be about (UX) design and its role for a startup company, and the key principles of creating a unique, pleasurable customer experience. I look forward to...
Does Your Design Process Include Strategic Thinking?

Does Your Design Process Include Strategic Thinking?

Do your strategists, planners and designers work together to create a cohesive experience strategy?
Why We Need More Horizontal Leadership

Why We Need More Horizontal Leadership

In most corporate environments today, managers manage and don’t lead. They assume the role of a controller of individuals, coordinating work through bureaucracy.
Responsive Design is a Fad

Responsive Design is a Fad

The enthusiasm for responsive design as a kind of an end-all be-all solution is missing the real point.
The Beauty of Path and the Blandness of Google+

The Beauty of Path and the Blandness of Google+

Why does Path feel appealing when Google+ doesn't?
Focus on the Idea, Not the Instrument

Focus on the Idea, Not the Instrument

The constant rise of new tools and technologies has made people extremely focused on the tools themselves and not the idea.
Art and Science

Art and Science

"Design is built on relationships—between people mostly, but also between skillsets and knowledge areas."
The Truth About Fees

The Truth About Fees

Sometimes it's cheaper to pay the full price for a flight than use frequent flyer points.